Shipping policy
Thank you for choosing CUBOT LIFESTYLE CO for your shopping needs. Please review our updated Shipping Policy carefully before making a purchase. If you have any questions or concerns, feel free to contact us at booking@cubotsmartphone.com.
Usually we ship the order from our European warehouse and UK warehouse, so almost all European country can be delivered. Some new products we can only send from CN warhouse, and for some countries charge shipping fee.
|
Warehouse |
Shipping Country |
|
Europe |
Belgium, Bulgaria, Denmark, Estonia, Finland, France, Germany, Great Britain, Italy (North & South), Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Monaco, Ireland |
WHAT SHIPPING METHOD DO WE USE?
Shipping from EU Local Warehouses:
|
Warehouses |
Shipping Type |
Shipping Time to local address |
|
IT Warehouse |
BRT |
2-3 business days |
|
DE Warehouse |
DHL/GLS |
2-3 business days |
|
ES Warehouse |
DHL/Correos |
2-3 business days |
Note: if we send your package out from other EU warehouse(not from local), normally you can receive your package within 7 days.
Shipping from CN Warehouse:
India : 15-20 business days
Europe: 10-20 business days
North America: 05 -08 business days
Note: The transit time depends on where you're located and where your package comes from. If you want to know more information, please contact our customer service team. We will settle your problem asap.
WHAT IS THE SHIPPING COST?
Currently, all Cubot products are offered free shipping for all phones but for some EU countries that our warehouse do not cover, we will charge more €7-€10 if you choose the shipping service from our EU warehouse. For New products which only can send from CN Warehouse, we may charge €20, (it contains Tax fee) for some countries which charge tariffs. You can check the detail while checkout.
CAN I MODIFY MY DELIVERY ADDRESS?
1.After you place your order, you will not be able to change the shipping address;
2.If the order is not paid, you can close the order and make a new order;
3.If the order has been paid successfully with ONE Day, but no shipping information updated, you can contact the customer service to confirm whether you can change the shipping address;
4.If the order has been shipped, then any change of the shipping address is not supported;
5.Please contact us ASAP if you find any address error, but we can not afford the loss of transportation cost or the failure to receive the goods due to the wrong shipping address you submitted.
WHAT SHOULD I DO WHEN I RECEIVE MY DELIVERY?
All Cubot packages are perfectly sealed at the warehouse before they are shipped to you.
Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept the parcel if you are concerned about the condition of the shipment. Instead, hand the package back to the courier.
Please open your parcel in front of the courier to confirm the quantity and marque of merchandise and packing list. If there is anything abnormal, If you find that the product in the box is tampered or missing when you open the package, please ask the post office to provide official document, especially the claim request paper, take photos / unpack video and contact us at booking@cubotsmartphone.com
1. Processing Time: Orders are typically processed and shipped within 15-20 business days from the date of purchase, excluding weekends and holidays. In case of any delays or issues with your order, we will promptly notify you via the email address provided during the checkout process.
2. Shipping Methods: We offer various shipping options to meet your delivery needs. The available shipping methods will be displayed during the checkout process. Please note that we currently do not provide international shipping. Our services are limited to domestic shipping within [India ].
3. Shipping Costs: Shipping costs are calculated based on the weight of your order and the selected shipping method. The shipping cost will be displayed during the checkout process, and you will have the opportunity to review and confirm it before completing your purchase.
4. Address Accuracy: Please ensure that your shipping address is accurate and complete. CUBOT LIFESTYLE CO is not responsible for orders shipped to incorrectly provided addresses. If you notice an error in your shipping address, please contact us immediately at booking@cubotsmartphone.com.
5. Lost or Stolen Packages: CUBOT LIFESTYLE CO is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you encounter any issues with the delivery of your order, please contact the carrier directly to resolve the issue. If further assistance is needed, feel free to reach out to us at booking@cubotsmartphone.com.
Shenzhen Huafurui technology CO.,LTD
Unit 601-03, 6/F,Block A, Ganfeng Technology Building, No. 993, Jiaxian
Road,Bantian Street, Longgang District, Shenzhen,Guangdong 518000
Customer Care Number :- +91-8929686725
Trade name India: CUBOT LIFESTYLE CO
Email: booking@cubotsmartphone.com
Physical address: 14 Rayapuram extantian 2nd. RDO Street
Tiruppur: 641601
Off. No.7 Patliputra Colony,Patna BR, India
Note: This Shipping Policy is subject to change without notice. Please check our website for the most up-to-date information.