Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at booking@cubotsmartphone.com Please note that returns will need to be sent to the following address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at booking@cubotsmartphone.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at booking@cubotsmartphone.com.

 Important Information for Buyers:
● Products purchased during the offer are not eligible for return.
● Limited benefits available for a set number of customers.
● Products available for sale via dropshipping mode from outside India, and it may take 15 to 20 days for shipping. In case of any technical difficulty from the customer & side or shipping-related issues during this period of dispatch, the refund amount will be credited to our partner brand wallet only .

This refund can be used by shopping on partner brand website. This information is provided for your awareness so that you stay informed about
the terms before making a purchase.

Acceptance of Terms

All products sold on a first-come, first-served basis are subject to our No Refund Policy. As part of this policy, the company will randomly select five customers out of every 100 orders to receive smartphone products. The remaining orders may be canceled, or the customer may opt to receive a branded T-shirt of equivalent value. If the customer objects to receiving a T-shirt or want for refund, A full refund will be issued to their company-created digital wallet within 30 days. Please note that this offer is discretionary and involves a risk of non-receipt of the desired product. By placing an order, you acknowledge and agree to these terms."

Shenzhen Huafurui technology CO.,LTD
Unit 601-03, 6/F,Block A, Ganfeng Technology Building, No. 993, Jiaxian
Road,Bantian Street, Longgang District, Shenzhen,Guangdong 518000

Customer Care Number :- +91-8929686725

Trade name India: CUBOT LIFESTYLE CO
Email: booking@cubotsmartphone.com
Physical address: 14 Rayapuram extantian 2nd. RDO Street
Tiruppur: 641601

Off. No.7 Patliputra Colony,Patna BR, India